HORRIBLE SERVICE. INCORRECT IT SYSTEMS. NON DELIVERY OF ORDERS

Item: Makro
Rating: 1
Author: Corne S

HORRIBLE SERVICE I placed an Order on 27 May, on 1 June the Order status changed to Order Packed. It stayed on Order packed for more than a week before the status changed to Order handed to Courier. Currently the order status is DELIVERED. But I have not received my parcel. I phoned the help desk and the lady I spoke to said the website is incorrect, it is still at the Courier. That was a WEEK ago. I STILL DON"T HAVE MY ORDER. This is the WORST online shopping experience I've ever had. Horrible services, FAULTY IT SYSTEMS. NON DELIVERY. I want my ORDER!!!!

Helpful (0)

Replies (1)

Makro's replyOfficial

03 Jul 2020, 15:20

Good day Corne,

Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.

We take all our customer requests seriously and assure you that this matter will be our priority.

Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.

Once again, we do apologize for the inconvenience caused throughout your journey with us.

Hope you find the above in order.

Have a wonderful day.

Kind regards
Makro Hellopeter Team

Makro's reply03 Jul 2020, 15:20

Official