horrible service from online purchase consultants

I ordered a Christmas gift for my husband on the 19th of December. Paid for it and awaited delivery 5 days later I recieved an email from a lizzy stating that one of my products I ordered Were not in stock and that it would be replaced. No problems I really didn't mind. I then ordered a further three products and asked for it to be deliver a on the same day I gave the order number everything.it is now January the 2nd and I still have not recieved my package. I was told i would recieve it on the 29th and that didn't happen I was then asked to accept delivery the 30th and promised it would arrive and yet I am still waiting for it... once you place an order it says on your email thst you recieve delivery in 2-5 working days so initially I should have recieved it the day before Christmas and yet I'm still waiting. The consultants are so unhelpful over email takes ages to get back to you and when you complain it's as if they don't care. now I wonder if I'll ever get my husband's Christmas present. Hopefuly before next Christmas. This is absolutely rediculuous and expected more from such a large retail company.Horrific service.it's been just over two weeks now and nothing has arrived