Horrible service from Makro Online services

With an imminent function at the weekend, I decided to order online at Makro on a Monday and my order was promised to be delivered on Wednesday which was perfect. All items were accepted and I made a payment immediately. Come Wednesday there was no communication from Makro on my order. Had to call their service centre and was told to wait for the next day. Then a text was sent that one of the items I bought was no longer available. In my head I was wondering why it was accepted in the first place. I had to keep calling up until Friday where I decided to go fetch the order myself. Only to find that the order was ordered from a different store I ordered from, more petrol to travel.No apology from Makro to.date and even after my complaint on the service department email, no response to date. Very disrespectful and disappointing to use a service that I'd not functioning. Horrible service.