Horrible Service from Makro Online

I placed a order online for a item on 19 March 2025. About 2 days after ordering I saw that the website updated the delivery date to 26 March 2025. I have been phoning since 26 March 2025 daily to follow up on the order and every single day since then I have gotten a different story as to why this has not been delivered. At this moment I do not want a refund, I just need the item, either what I ordered or something similar to what I ordered as the website still shows 26 March 2025. I actually had a argument with a gentleman in the call center yesterday (31/03/2025) called Samukelisiwe where he kept on saying that delivery will be made on 26 March 2025 however he either did not understand or just ignored me when I kept on saying that 26 March is almost a week ago. Hopefully this review will be seen by the correct department and I will get some sort of valuable feedback on my already paid item I ordered! I have a list of ridiculous excuses I got and when speaking to the next person and telling them what the previous person said they will say "no, that is not true" and come up with another excuse. I was even told to phone the store where the store said that this item is not even from a store, its from their supplier.