HORRIBLE SERVICE FROM MAKRO ONLINE

I have placed an order (MAK***) on the 9th of June 2020 wherein part of my order was the Defy hop. Therefore everything was received (also after I had followed up for the part of the order as the estimated delivery period had passed) except the defy hop that was not available in store and I had asked for cancelation and refund for it. Ever since, I only received the update on the 25th of June that submission was made to finance for refund also after following up. From then, it's over a month now waiting for the refund and I am not getting any update as to how far is the process, when exactly will I get the money and what tires me even worse is that it is myself who has to keep on following up everytime and it jaws my airtime. I made a follow up at the call center on the 6, 12th of July 2020 (857832) and I was promised that I will get an update before the end of the day on the 13th of July 2020 but no one called beside the email that was send requesting my details. I did send the details and I have also sent them before but ever since, no communication has been made. So the service has been so horrible for me in such a way that I don't see myself doing any Makro online anymore. It was my first and last time I did it. Only if I can just get my money back with immediate effect.