Horrible Service from Makro Nelspruit – Still No Order, No Refund

Horrible Service from Makro Nelspruit – Still No Order, No Refund

On Friday, I placed an online order from Makro for a 24-pack of alcohol (Order No: MAK***). I received an email confirming successful payment and was told I could collect it the next day (Saturday) from Makro Nelspruit.

I went to the store around 11:00 AM for collection, but from that moment, the experience was a nightmare. No one was able or willing to assist me. The person responsible for online orders was nowhere to be found. A lady at the store kept calling that person, but they refused to come help me.

I called the Makro head office, but they were no help either. I asked them to send me a QR code so I could collect the order—nothing was sent. I waited for over an hour, but no one took responsibility or tried to resolve the issue.

Because I had a special celebration planned for my husband that day, I had no choice but to buy another 24-pack in-store, costing me another R600 on top of the online order I already paid for.

This is unacceptable. I want a full refund for the online order I never received. Makro’s service was horrible, and no one has contacted me to apologize or sort out the issue.

Please sort this out urgently!

Order No: MAK*** Store: Makro Nelspruit