😡Horrible Service from Makro!!!, iPhone 16 Pro Max Nightmare!!!!😡

I would even put -1 mil star if it was possible!!!!, Horrible, horrible service from Makro, non-existent actually. I ordered an iPhone and AirPods on the 17th of September 2024. I shortly received the AirPods, but I have been waiting on the phone ever since, when I call I keep getting told that they will escalate it, Which has been done 3 times now, but nothing ever happens. Operator keep saying they are waiting on "Market Place OR DC" and can only send a message no voice call or management contact. On other occasions you keep getting passed around people while on the phone using your airtime. Something more needs to be done about this, Makro feel nothing even with the recent MyBroadband article "Makro experiences a surge in customer complaints" Makro is *****ing people’s money in broad daylight, quick to process the money but no service at all to show for the spend!!!!