HORRIBLE SERVICE FROM MAKRO CARNIVAL - ONLINE ORDERS

I have placed two bulk orders with Makro Carnival more than 10 days ago and to date I haven’t received my orders. When I call the call centre they don’t know what is happening with the orders, they keep on saying it is with the courier and when I call the courier they know nothing about the orders - so they lie. The call centre people are clueless regarding my orders so basically nobody knows where my orders are. This is more than R20 000 worth of goods but the answer I get from the call centre is ‘we don’t know what is the status of your order’. When the call centre tries to contact Makro Carnival apparently there’s no answer. HORRIBLE SERVICE FROM MAKRO, from their app that doesn’t update the status of an order, to the store that is unreachable, to the call centre agents that are proud of giving you an ‘I don’t know answer’. So basically I have reached a dead end with my orders since nobody knows, I must now wait until they decide to contact me or deliver my order. I was a loyal makro customer but from this experience I am never associating myself with such poor service.