Horrible service from Makro Alberton

On the 22nd of June 2025 I visited Makro to return the camp master shoes I bought 21 March 2025 as they were damaged. I was assisted by the manager Alfred who was so unprofessional and doesn’t understand what is customer service at all. Firstly he didn’t bother to proper great me and introduce himself . Secondly he informed he has no idea how clothing department work and he called two people in front of me to find out and I was wondering why he came to assist me if he clueless on how clothing department work, thirdly after making calls he was still not sure what he needed to do and said I need to wait 21 days as Makro need to send the shoes to the supplier to assess the shoes and he is not sure if there is a warranty on the shoes. Fourthly he told me about 14 days return policy which doesn’t apply on damage goods. Lastly when I told him I can’t wait for 21 days as my son need to use the shoes as we going for a holiday, he told me I can’t buy shoes for R550.00 and let my child wear them daily and be in good condition. I lost it when he said this as he had no right to assume that my son have one pair.I was very upset with the was this guys spoke to me and lost my temper and he then said if I continue to raise my voice he will walk away and leave me and shortly he did. I’m wondering if he was going to assume the same thing is he was dealing with a different race. This guys is damaging your brand and is so clueless on how he must deal with clients. I was willing to do an exchange but after this treatment I was so upset, I visited the shop again on 23rd of June 2025 and ask for my money back. I don’t thing I will buy anytime from Makro and i will share this with my family as we support Makro a lot and buy a lot of camp master products .on the 23rd I was assisted my Dinah and Diona who were excellent and I could tell I was dealing with someone senior.