KL
Klaas L
1 reviews | Active since Apr 2019
05 Jan 2026, 14:23
Horrible service from Makro
Makro online is a nightmare to order from. No one knows when my deliver will be done. Apparently my order is still with the supplier. And i was promised that i will get my order before end of December, today is the 5th of Jan and still waiting. With no update from Makro, tried to contact them via their WhatsApp line. But that is also a problem on its own as they take 2 hours to respond to 1 question. Horrible to say the list.
Helpful (0)
Replies (3)0
Replies (3)KL
Klaas L's updateReviewer Update
06 Jan 2026, 13:09But why was I not advised before ordering that tge supplier is closed and I will get it when they open after the 12th of Jan? I ordered the item cause i wanted to use it during our year end celebration. I could've looked for it somewhere else, only now i am been told that the supplier is closed. And only after i queried the order, what stopped you to advise me when you saw that your TAT has passed? Useless responses to be honest
KL
Klaas L's update06 Jan 2026, 13:09
Reviewer Update
But why was I not advised before ordering that tge supplier is closed and I will get it when they open after the 12th of Jan? I ordered the item cause i wanted to use it during our year end celebration. I could've looked for it somewhere else, only now i am been told that the supplier is closed. And only after i queried the order, what stopped you to advise me when you saw that your TAT has passed? Useless responses to be honest
KL
Klaas L's updateReviewer Update
08 Jan 2026, 07:47I see i got an email about a refund that is been processed and the order is cancelled. What i dont understand is who cancelled my order as i did not initiate it myself. I still want my order to be delivered and not a refund. Please cancel the refund and proceed with my order
KL
Klaas L's update08 Jan 2026, 07:47
Reviewer Update
I see i got an email about a refund that is been processed and the order is cancelled. What i dont understand is who cancelled my order as i did not initiate it myself. I still want my order to be delivered and not a refund. Please cancel the refund and proceed with my order
KL
Klaas L's updateReviewer Update
08 Jan 2026, 16:00So the question is why was i able to place an order if there is not sufficient stock? And on top of that i was made to pay for the order for an item you dont even have in stock. Raising my expectations that i bought an item that i will enjoy using, while you know very well that you don't have stock. And worse is you guys told me to wait for the supplier to open on the 12th then i will the order. Which i agreed to, but you then go ahead and cancel my order without even notifying me. I only get an email that you have canceled my order. Then on top of that i still need to wait for a week to get my funds back. So you had my funds with you for the past 2 weeks going to 3 weeks now. Are you going to pay back with interest or what? Cause its only fair that you add interest back on the funds you took from me.
KL
Klaas L's update08 Jan 2026, 16:00
Reviewer Update
So the question is why was i able to place an order if there is not sufficient stock? And on top of that i was made to pay for the order for an item you dont even have in stock. Raising my expectations that i bought an item that i will enjoy using, while you know very well that you don't have stock. And worse is you guys told me to wait for the supplier to open on the 12th then i will the order. Which i agreed to, but you then go ahead and cancel my order without even notifying me. I only get an email that you have canceled my order. Then on top of that i still need to wait for a week to get my funds back. So you had my funds with you for the past 2 weeks going to 3 weeks now. Are you going to pay back with interest or what? Cause its only fair that you add interest back on the funds you took from me.