Horrible service from Makro

I purchased an online exclusive smart health device from Makro and paid R1000 for the item. The item was advertised as being compatable with Android and IPhone phones. It is supposed to track steps, calories burnt, sleep patterns, heart rate and blood pressure. The item only tracked steps and did not collect any other data. I returned the item 4 days later to Makro Crown Mines where I wasted 1 hour, as the staff could not assist me nor did the agents have any knowledge regarding the online product. I have since waited for 9 days to receive a refund from Makro. I am not kept abreast with the progress regarding my refund and the staff do not really have the appetite to assist me or resolve the matter. This has been the worst customer service and has clearly been against the principles as set out in the Consumer Protection Act.