Horrible service for a 1st time buyer

I am writing to formally lodge a complaint regarding my recent order with Makro and the unacceptable delivery service I have experienced.

I purchased an appliance and a headboard, and was clearly advised that delivery would take place on 25 March. The app continued to reflect this date, yet no delivery was made. I then contacted your call centre on Thursday and was assured, after confirmation with the delivery company, that my order would be delivered on Friday after lunch. Once again, this did not happen.

Upon following up, I was informed that delivery may only take place on Saturday or even Monday due to my location being “out of the way.” This is completely unacceptable, as this was never communicated at the time of purchase, and I fail to see how internal logistical issues should become my burden.

I have since made it clear that I will be leaving the province on Saturday and will not be available for the following two weeks due to Easter. Despite this, I am now expected to accommodate further delays.

Please be advised that if my order is not delivered by Saturday, I will proceed with cancelling the order and will expect a full refund without any penalties