Horrible service

Terrible Experience i have received from Makro & Value Express. Ive never been so frustrated in my life. Makro assigned Value Express to come collect my return item, this was scheduled to be collected on the 08th January, I've been calling Makro since the 12th to follow up on the collection and Value Express keeps lying to me and the agents from Makro that they will collect "Today" every damn day is "Today". I haven't been contacted by any of them for collection let alone received my waybill number all they do is make promises and never live up to them. Vuyo and Leroy/Louis are the ones who keep lying to me. I am stuck with this thing that is taking up so much space in my house. It may be the couriers fault but we buy from Makro not the couriers why do they do business with such service providers? If they know that they can't collect why lie...

I am beyond disappointed and frustrated because, today is my last day being home for them to come and collect, i am truly upset and believe that they take people for fools because they know they not going to deliver. They are a bunch of *********** ***ards and because of this experience i will never buy anything from Makro online again. This is bull****