1 reviews | Active since Aug 2016
HORRIBLE SERVICE BY MAKRO
I can't believe that such a big company like Makro is failing at proper customer service!!!
I made an order on the 23rd of February, I was told delivery would be done on the 25th of February. I received bulk of my order on the 25th of February. The second order did not arrive at all.
I called Makro all week last week to find out about the rest of my order because I needed those things for the 1st of March for a party we had, they did not arrive still.
Monday morning on the 3rd of March, I called to cancel the sweets that were not delivered as I do not need them anymore, I mean the party was on the 1st of March already. I was told my cancellation is done and it should be finalized within 24-48 hours.
Today on Wednesday morning, I get a notification that my delivery will be made today, after I called to cancel?? When I call Makro again this morning asking why are they delivering when I cancelled, I was sold there is no cancellation they can see on the system? What in the hell is this?
MAKRO!!! Please cancel the part of my order that I didn't receive and refund me, I will not accept that delivery!!!
Im struggling to even cancel the remaining part of that order that didn’t get delivered on time. I’ve been calling and calling trying to cancel ,but none of your staff are helping me. It’s been a week of trying to cancel with no luck. So how will I even get a refund when I’m struggling to get a cancellation???
Im struggling to even cancel the remaining part of that order that didn’t get delivered on time. I’ve been calling and calling trying to cancel ,but none of your staff are helping me. It’s been a week of trying to cancel with no luck. So how will I even get a refund when I’m struggling to get a cancellation???
I have been calling your call center countless time to cancel the remainder of the order so that I can get a refund but nobody is assisting me with the cancellation so that I can get a refund
I have been calling your call center countless time to cancel the remainder of the order so that I can get a refund but nobody is assisting me with the cancellation so that I can get a refund