horrible service at makro clearwater.

So, I bought a Tefal Non stick Pan last year november at makro Strubens valley branch. I was told that : 1. It had a lifetime guarantee, if anything happens to it, I should bring it back to makro and they will send it back to the supplier and get it fixed. Keep in mind it is a non stick pan, worst thing that can happen to it is a loose handle, breakage, or get sticky.

Two weeks back I take it back to Makro because it got sticky, now it is their turn to fulfill the lifetime guarantee promise. Get an sms later yesterday to come collect it. Upon my arrival the guy we found ignores us for a while, we waited, we show him the sms and he gives us our pan, and nothing, it is not fixed. There is a note that our pan has voided the warranty because it has been overheated or burned. 1. The pan has never been exposed to fire. 2. overheated? how? I use a stove to cook, max 8, what do you mean overheated, is the a cold stove that I am not aware of.

Ok I ask the guy to help us, he says he cannot and tells us to contact the supplier. I refused because I bought the product at makro not the supplier. Makro made that promise to me not the supplier, so makro should handle the supplier. that was not the agreement we had on day one. He told me to take the pan and go home as for him he cannot do anything or I can just leave the pan there and it will not be attended to, anyway it is not his loss it's mine. I asked the other lady who was with him as to if the is a manager that can help me, she bluntly looks at me and says for which department, I say someone who can help me with the pan problem. she laughed at me and said no one is the manager of the pan department at makro. She continued as they made mockery of us while standing there.

I knew she was lying, and I can point them out too at the return department. I went is the store, asked the appliance department manager as to who can help me with my problem, he referred me a lady who kindly tried to help us after I explained my pan problem, because I do not understand why promise me a lifetime guarantee, and when I bring back the product then you do not deliver on your promise. Either it was false advertising and if that's the case makro needs to handle this because it is their name on the line.

All I want is for the pan to be fixed, replaced or my money back. The return department employees are mean and give false information to the customer. If I was someone I would have believed the lady who told me that there is no manager to help me. Now what happens to those customers who do not question anything and take things as they are. Then they are being ********** off their rights as customers. What your employees did was totally uncalled for, for a second there I felt like a total **** but decided I will not leave there store until my issue was addressed. makro strubens valley has to evaluate its's employees at the return department.