HORRIBLE SERVICE @ MAKRO

Worst service in my life !!!!! Bought a washing machine in July 2022, end of August was my first email to Makro as the machine, from the beginning, the drum was very unstable and ‘wobbly’ and then it just stopped working. Many emails from my side, I got a few responses back. They got a technician out, I clearly stated ghat due to load-shedding we do not have cellphone signal so they must contact me via Whatsapp. The technician went back as he could not het a hold of me. Again, many emails later with no response, and again many emails later and I got a technician again, YAY!!! The technician called to ask the house number - I am in Limpopo, he is somewhere in the city - how? Why do you confirm your address, and still they get it wrong. Many emails again, eventually got a call , confirm my address again, because a technician will come out, HI THREE WEEKS LATER! No technician, 4 months later, no working washing machine, no effort on Makro’s side. I want to give this machine back and let them refund me, oh I also logged a request to refund the item - NO FEEDBACK !!! HORRIBLE SERVICE, PAYING FOR A PRODUCT THAT DOES NOT WORK - MONEY DOWN THE DRAIN !!!