Horrible service - advertise but can't deliver!!!!

I purchased a wardrobe from Makro online. I ordered and paid the item on 12 January and the estimated delivery date was 23 Jan. The delivery date has come and gone and I still did not receive my item. I contacted Makro multiple times and they were unable to assist me advising me that the issue is with their supplier Blue Alley Trading. I emailed Makro and received no response. I am unable to cancel the order and I needed the wardrobe as in yesterday as I am hosting students. I received absolute terrible service from Makro and the tracking system still shows that the item is ready to ship since 3 weeks ago - no status change. I am appalled at the horrible service!