1 reviews | Active since Aug 2020
Horrible Service
PATHETIC is actually an understatement... I am rather deeply unhappy with this experience. I’ve purchased a Refrigerator from Makro Riversands on Saturday 28th November. I was told that delivery would take place during the course of this week. Upon payment I was given a delivery receipt which the assistant (PATRICK) had asked me to return back to him from the tills, back to the isles since he was busy. I was instructed by him to complete my details at the back of the receipt and that was that. No appointment scheduled, no contact made. I have no idea when this thing would be delivered which I honestly feel is pathetic and unfair towards me since I am sitting without a fridge an entire week later, which I had paid for. I completely am cognizant of the fact that there has been a backlog, and fully understanding thereof, however at this point some form of communication should’ve been attempted.
I've got no reference number, jack****... literally sitting with a payment receipt that's it.
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you so much for your response. I am arranging transport for the fridge to be collected tomorrow may I ask for my R90 delivery fee to please refunded. I unfortunately cannot wait for a 24-48hour response meaning another two days without the fridge whilst this is being resolved with your senior management team.. I need this urgently, currently I need to be driving to a different location everyday to be able to collect meat etc. which really is not fair..
Regards
Lee
Thank you so much for your response. I am arranging transport for the fridge to be collected tomorrow may I ask for my R90 delivery fee to please refunded. I unfortunately cannot wait for a 24-48hour response meaning another two days without the fridge whilst this is being resolved with your senior management team.. I need this urgently, currently I need to be driving to a different location everyday to be able to collect meat etc. which really is not fair..
Regards
Lee