HORRIBLE Service

I order a pink baby swing, what do they send a BLUE one. Now I have to wait for the refund then place the order again then HOPE the right color comes before Christmas. What does the online have to say? Sorry but there's nothing they can do it is a third party. Funny my money went to Makro though. They do not even ATTEMPT to assist. Now it is left to chance if I will receive my item before Christmas due to their error. They are horrible, wish I could go to the stores rather