HORRIBLE SERVICE

I bought a gas cylinder on Makro online on 15/06/2020, the payment did not reflect as the system was saying "awaiting payment", though I had made an instant EFT. I alerted makro online via email on 16/06/2020, got an automated response saying that i will get a REPLY within TWO days. to date they have not came back to me and the order still says 'awaiting payment'. I have been phoning them since 16/06/20, the phone rings unanswered, I finally got someone today, she said she will escalated the matter. I have confirmed with my bank that the money has gone through, though it could take up to 48 hours to reflect on Makro's account, that time has now elapsed and no explanation given by Makro except to say they will investigate. I deeply regret engaging makro, I dont normally do online payments, but when you buying from a big corporate, you expect a high level of professionalism. I would NOT wish for anyone to go through this experience. BELOW I HAVE PASTED WHATS WRITTEN IN MY PROFILE

Courier Delivery 1

Estimated delivery: 10 - 14 working days Order date 15 June 2020 Payment method Your Order Summary Subtotal:

R 599.00 Delivery Fee

R 90.00 You saved

R 50.00 Total

R 689.00 Incl. VAT Instant EFT Status Order status: Awaiting payment Delivery Method Courier Delivery Delivery Address Kuyasa (Clinic Work) Kuyasa Clinic Room 7 Ntlazane Road Cape Town 7784 Recipient's Details Abongile Meyile ***