JF
Johannes F
1 reviews | Active since Nov 2021
25 Nov 2021, 23:07
Horrible Service
when buying a TV/appliances at Makro and the staff ask you do you want to take out store insurance/extended warranty on your items one would thought that the extended warranty is with the brand make for example LG/ Samsung but in this case it is not, but they outsource a private company that fixes your appliances and they take forever always have an excuse, they waiting for two weeks now for parts for my TV that comes from LG in Johannesburg does it really take more then two weeks to get a parcel to Cape Town from Johannesburg everytime an excuse this and that..is it really the benefit to take up these store insurances if you get this poor services from them.😡
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Replies (2)
Makro's replyOfficial
26 Nov 2021, 10:16Good day Johannes,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and we will therefore have it addressed and dealt with internally with relevant departmental managers, We shall thereafter relay back to you with concrete feedback shortly.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and we will therefore have it addressed and dealt with internally with relevant departmental managers, We shall thereafter relay back to you with concrete feedback shortly.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Makro's reply26 Nov 2021, 10:16
Official
Good day Johannes,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and we will therefore have it addressed and dealt with internally with relevant departmental managers, We shall thereafter relay back to you with concrete feedback shortly.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and we will therefore have it addressed and dealt with internally with relevant departmental managers, We shall thereafter relay back to you with concrete feedback shortly.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
JF
Johannes F's updateReviewer Update
26 Nov 2021, 11:17Good morning, at this time an apology is just not good enough, since it's the only unit in the house it's more than two weeks now without a TV in the house so you can imagine our depressing mode we are in. Please i want the matter to be dealt with, with urgency please and I'm waiting on your guys feedback on when can you return my TV please.
JF
Johannes F's update26 Nov 2021, 11:17
Reviewer Update
Good morning, at this time an apology is just not good enough, since it's the only unit in the house it's more than two weeks now without a TV in the house so you can imagine our depressing mode we are in. Please i want the matter to be dealt with, with urgency please and I'm waiting on your guys feedback on when can you return my TV please.