horrible service

TO WHOM IT MAY CONCERN AS YOU CAN SEE I AM HIGHLY FRUSTRATED WITH THE SERVICE RECEIVED FROM YOUR CALL CENTRE AND RIVERSIDE BRANCH. I HAVE ORDERED TWICE FROM MAKRO ONLINE AND BOTH TIMES SERVICE WAS HORRIBLE. IM NOT GOING TO TALK ABOUT FIRST ORDER BUT MY CURRENT ORDER. I PLACED AN ORDER ON THE TUESDAY THE 4 JULY AND RECEIVED AN SMS AND EMAIL TO SAY IT HAS BEEN HANDED TO YOU DELIVER PARTNERS TO DELIVERY ON THE 5TH. WOW EXCELLENT. I GOT THE DETAILS OF THE DRIVER AT 10:44 ON THE 5 JULY AND RECEIVED ANOTHER SMS AT 17:48 WITH DRIVERS NUMBER TO SAY HE IS ON ROUTE DROPPING OFF THE ITEMS. I CALLED CLEMENT IMMEDIATELY AS I NEEDED TO GIVE HIM A CODE TO ENTER THE ESTATE AND HE ADVISED THAT ITS TOO LATE TO DELIVER AS THERE WILL BE TOO MUCH TRAFFIC SO HE WONT DELIVER TODAY. SO I TOLD HIM CAN I SEND HIM A CODE FOR TODAY THE 6 JULY FOR DELIVERY. HE SAID THERE MIGHT BE A DIFFERENT DELIVERY PERSON TODAY. AT 18:07 I RECEIVED ANOTHER SMS TO SAY THAT CLEMENT IS HERE TO DELIVER YOU MAKRO ORDER WHICH TO MY SURPRISE AS I JUST SPOKE TO HIM AND HE SAID HE IS NOT COMING. I THEM GAVE HIM ANOTHER CALL AND HE TOLD HE THAT’S JUST AN AUTOMATIC MESSAGE. THEN AT 18:08 I RECEIVED ANOTHER SMS TO SAY THERE WAS A PROBLEM WITH DELIVERING MY ORDER – SURPRISED AGAIN I GAVE CLEMENT A CALL. I TOLD HIM I HOPE HE IS NOT LYING AND PUTTING ON YOUR SYSTEM THAT HE COULDN’T GET HOLD OF ME WHICH IS BULL DUST. HE ONCE AGAIN TOLD ME THAT ITS AN AUTOMATIC MESSAGE. HE TOLD ME IT WILL BE DELIVERED TODAY. I DIDN’T GET AN SMS THIS MORNING WITH THE DRIVERS DETAILS SO I CALLED THE CALL CENTRE AT 10:48 TO FOLLOW UP AND SPOKE TO KHANG ON ***. HE ADVISE HE ESCALATED IT AND I MUST CALL BACK AT 1PM. I CALLED BACK A FEW TIMES WITH NO ANSWER AND EVENTUALLY AFTER WAITING A WHILE GOT THROUGH AT 14:05. SPOKE TO A LADY LERATO FOR 55MINUTES AND ALL SHE COULD SAY WAS SORRY WE STILL IN SLA AND YOU (I) WILL GET FEEDBACK TODAY OR TOMORROW. WHICH IS UNACCEPTABLE TO ME AS IT WAS SUPPOSE TO BE DELIVERED THE PREVIOUS DAY BUT DUE TO A LAZY DRIVER IT WASN’T. LERATO COULDN’T GET HOLD OF THE RIVERSIDE STORE (NTABISENG) NOR GET HOLD OF A MANAGER TO SPEAK TO ME. WHICH IS UNACCEPTABLE. I AM DISGUSTED WITH THE ONLINE SERVICE FROM BOTH MY ORDERS AND BOTH FROM THE RIVERSIDE BRANCH. I KNOW MAKRO HAS MILLIONS OF CUSTOMERS AND MY COMPLAINT WONT MEAN ANY THING TO YOU GUYS BUT SERVICE IS HORRIBLE. I REQUEST SOMEONE /MANAGER TO CALL ME URGENTLY. KARISHMA ***