1 reviews | Active since May 2024
Horrible service
I am highly disappointed by the service I got by Makro Bedworthpark Vaal.
Made a purchase online order was processed. A fee hours later I am receiving an email from Makro to advise that I have a refund. To my surprise when I did the online purchase everything was in stock.
I call the call Centre and a rude lady there tells me that my online order goes to my nearest store which in my instance is Makro Vaal Bedworthpark.
When I check the refund is for nappies even though it's not specific why I was refunded.
My baby was out of nappies my driver decided to go check in store the next day. When he gets there the nappies are in stock. The same nappies are in stock. The same size and brand I was refunded for. He calls as he is in shock as to why was I refunded for items the store has stock for.
Then why was my order cancelled ? Why was this online platform created ? For me to be abused in that manner I am highly disappointed.
Why make my driver drive so so far for something that we can purchase online? Why did they have stock the following day but the day before they cancelled my order?
Why ? I am highly disappointed by the service I got and how I was treated. Why was I disrespected like this ?
If my order was canceled with no initial reason on that email I personally assumed that maybe they didn't have stock. Why am I working on assumptions even? when it comes to a big company like Makro ? Why was I not fully advised that the stock is unavailable during the time of purchase.
Why make my bank charge me bank fees for a purchase only to refund me. Why make my driver pour petrol for something I have been buying online instead of having to physically drive to the store. Even so unavailable today but available tomorrow at their local store. The same store that packs my orders.
Why did I have to waste money for Petrol while I could get the same services online delivered to my house. Someone please compensate me my petrol money for making my driver drive to your store only to find the same products available in stock.
Why so much carelessness guys ? Is it because it's not your money that was not wasted?
Hope you well.
I have worked for Customer services for years. Please do not respond to me for the sake of replying to a complaint.
I ordered today then there's low stock, the next day the same day that my other staff was delivered in the same morning my driver got the Nappies in your shop.
My delivery was made after 3pm. My driver was there just after 10am. So you are initially telling me that they had low stock but a walk in customer was able to purchase the same nappies same size same quantity?
Is that what you advising me ? I will take this further to the Ombudsman if you failing to do your Job properly.
Don't just respond to have your work done. Read my complaint and understand why I logged it. Understand why I need the store to compensate me. Don't respond to me like a Mediocre . You are working for Markos head office my dear not a local Pakistan tuckshop when you respond be sure to have understood the nature of the complaint.
Hope you well.
I have worked for Customer services for years. Please do not respond to me for the sake of replying to a complaint.
I ordered today then there's low stock, the next day the same day that my other staff was delivered in the same morning my driver got the Nappies in your shop.
My delivery was made after 3pm. My driver was there just after 10am. So you are initially telling me that they had low stock but a walk in customer was able to purchase the same nappies same size same quantity?
Is that what you advising me ? I will take this further to the Ombudsman if you failing to do your Job properly.
Don't just respond to have your work done. Read my complaint and understand why I logged it. Understand why I need the store to compensate me. Don't respond to me like a Mediocre . You are working for Markos head office my dear not a local Pakistan tuckshop when you respond be sure to have understood the nature of the complaint.