Horrible Service

I purchased a Highsense Fridge from Makro in Montegue Gardens on the 28th of February 2015.<br> I called them today, 11 days later informing them that the top half of the fridge unit is not working and I'd like to return it for a working unit. <br> <br> Firstly I couldn't return the item, they informed me they'd have to send out a technician to inspect it first.<br> The technician will only be available during the week, which doesn't help me at all as I have a business to run and can't leave my staff unattended during the day. <br> <br> I wasn't asking for much, I paid for a fridge, it should be working. I don't want my money back, just a working fridge of the same make and model. I was willing to drop it off and exchange it for a new one, I also wanted to purchase a washing machine at the same time and kill 2 birds with 1 stone. <br> <br> Needless to say, I will never purchase anything from Makro again, I'm disgusted with their service.<br>