Horrible Service

Our company ordered 2 cabinets from Makro on the 23rd of May 2019. The Delivery was made the 29th of May 2019. Two days later when we opened the boxes the one cabinet was broken. We called Makro to request that a new cabinet be dropped off and the broken one be removed. Until today (a Month after delivery) we still have the broken cabinet and no new one! Every time I call the staff tell me that it has been escalated. On Wednesday the 26th of June I called once again and Thapelo assisted me. He told me that they would contact me by 12 o clock that day to confirm the pick up...I still have not received that call. This is poor service from Makro's side I feel, There is NO following up with us or contact to let us know what is going on. We paid R 3 419 for a broken unit. And I feel it is Makro's responsibility to figure out what is going on with the company that needs to pick the broken unit up.