Horrible service

On the 27.11.2018 I bought a fridge at Makro BylsBridge in Centurion and all was fine. Less than 2weeks later of having the fridge I noticed that the bottom door of the fridge does not close properly. The rubber that is supposed to hold the fridge to close was loose therefore causing the fridge to create a lot of ice and water and ice dripping when I open the bottom door. On the 12.12.2018 I called their customer care and logged a complaint, I spoke to a guy named Thabo Mokalapa who is a call centre consultant and he told me that he will forward the complain to the branch and the branch will call me as they have my details on my Makro card. 2 weeks later, the store hasn't called me. I call the customer care line again on the 24.12.2018 and spoke to a lady who assured me that the branch will call me. Thabo Mokalapa sends me an email that a guy from the branch named Kingsley will call me and he CC'd him on the email. I wait for the call up to this day. On the 31.12.2018 I email Kingsley to ask him how long does it takes Makro to call a customer and deal with a query? Do they not have landlines? Is there no one who has been checking their emails since that day? How ridiculous is that? I am still sitting with a fridge that is over freezing and dripping ice everytime I open it, I even sent pictures of how the fridge is so that they see it. This is so frustrating and annoying, when you buy at the store they are all happy and giving you good service but as soon as you experience a problem with their appliance they treat you like you are being done a favour and totally ignore you. This is totally unacceptable and unprofessional, and it's disgusting that they treat their customers like this.