HORRIBLE SERVICE

I recently bought a tv at makro centurion which I didn't open for a week because my husband was travelling upon coming back we tried to plug it on and it wouldn't switch on, it was cracked, we returned it in exactly 6 days. we were told they won't exchange the tv or get our money back. The tv was booked in for repairs and now we are being asked to pay R8700 mind you, we bought the tv for R9999 so its like we will be buying a new tv. Their manager a lady named Sharon was so rude to us told us we could scream and shout but her word was final which I think she didn't even motivate why the tv should be fixed. I am so disappointed the amount of money that we spent at your stores this is the thank you, we get. And fix that manager of yours she can't tell customers she doesn't care when she is paid with the same customer's money ..I know you all probably do not care but you have lost a good customer