Horrible service

Placed an order for a fridge online, changed my order to purchase a bigger fridge. I went to the store in centurion but I was not assisted as my "credit note" was not processed that would allow me to top up and buy the bigger fridge. I then went to the woodmead branch where I was finally assisted after spending 5 hours there, however I was told I need to pay for delivery again and I will get refunded as I had paid for delivery when I first purchased. Needless to say, I have been waiting three just to get my refund. I have followed up countless times only to be told "we will get back to you with feedback"

What on earth are you investigating? I'm tired of waiting around. I want my refund. I cannot take you a month to give me acceptable feedback, you have all the details so please enlighten me, what the hell are you still investigating.