LM
Lungisiwe M
1 reviews | Active since Dec 2019
27 Dec 2019, 18:31
Horrible service
I went to Makro Riversands, and I was assisted by a very rude lady, the time was 17:21. I asked her if she could unpack my trolley as I was looking for my card. I was greatly disappointed by her response, she told me she doesn't unpack trolleys, she didn't even greet me, I literally had 11 items ie. Cough syrup & 10 baby juices. I told her that I will report the matter to the manager on floor, she told me that she doesn't care. I called the floor manager [Lauretta] and I was told that disciplinary would take place shortly, I have scheduled a meeting with the site manager tomorrow morning at 8am. Hoping for good news, I was furious & sad at the same time.
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Replies (1)
Makro's replyOfficial
03 Jan 2020, 12:41Good day Lungisiwe
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and this is certainly not the type of service you can expect from any of our stores. We will be in contact with the relevant parties at the store and have this matter addressed internally and also to ensure that we put corrective measures in place to better our customer experience.
Thank you for highlighting your concerns with us and once again we apologize for the inconveniences caused herein.
Hope the above is in order
Kind Regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and this is certainly not the type of service you can expect from any of our stores. We will be in contact with the relevant parties at the store and have this matter addressed internally and also to ensure that we put corrective measures in place to better our customer experience.
Thank you for highlighting your concerns with us and once again we apologize for the inconveniences caused herein.
Hope the above is in order
Kind Regards
Makro Hellopeter Team
Makro's reply03 Jan 2020, 12:41
Official
Good day Lungisiwe
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and this is certainly not the type of service you can expect from any of our stores. We will be in contact with the relevant parties at the store and have this matter addressed internally and also to ensure that we put corrective measures in place to better our customer experience.
Thank you for highlighting your concerns with us and once again we apologize for the inconveniences caused herein.
Hope the above is in order
Kind Regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and this is certainly not the type of service you can expect from any of our stores. We will be in contact with the relevant parties at the store and have this matter addressed internally and also to ensure that we put corrective measures in place to better our customer experience.
Thank you for highlighting your concerns with us and once again we apologize for the inconveniences caused herein.
Hope the above is in order
Kind Regards
Makro Hellopeter Team