HORRIBLE SERVCIE 3 Times in 1 month

Me and my wife experienced the absolute worst service (3 times within the last month) of our lives at the Makro Polokwane branch

1st What an absolute joke waiting for 10days plus for notification form Makro Click and Collect to collect our good only to find the parcel waiting and ready at the store.....only to find out at home it was incomplete ......after a complaint was logged online and was given through to the store...no responce?

2nd We then tried the option of delivery Place order on 16Des and by 18Des i phoned the store and spoke to the Manager enquiring on the order ..... all of a sudden our order was being packed and everything started moving again? Why do i have to phone the store for my order?

3rd I was in the Makro Polokwane Branch Yesterday again 23Des and wanted a freezer only to be told its out of stock.....after asking when stock will arrive the staff Manager informed me that stock has just arrived and i must give them 30 minutes....after returning 2 hours later for the freezer i walked around the appliance section of the store where there were 2 staff members after asking repeatedly for them to call the guy who was assisting me they REFUSED to go to the back where he was busy recieving the stock to call or find out about my freezer ....i then asked the Appliance manager to call the store manager 5 time as she REFUSED ..... I then had to go to another section for them to call the manager ....... i dont know how Makro Polokwane REFUSES to help/service customers and this is not acceptable

Why do i order stock from Makro Polokwane and then have to go buy the goods at another store because Makro takes 10 days to send notification that it is ready for collection

This is not the way you threat a customer 3 times in a month.....ag sies man

Please help this frustrated and disgusted customer that has lost all hope in THIS Makro Polokwane store

I feel that there is no rules in the store ....no one is doing their part and then i get an attitude when i ask people why i havent been notified for my order or if i want to speak to a person in charge

Makro Polokwane will not recieve my support again

I am truly disgusted that this is the service in the store a have been shopping and supporting for years now