MR
Motlatsi R
1 reviews | Active since Jun 2019
02 Mar 2025, 10:59
Horrible Return process experience
My experience with Marko hasn't been a pleasant one. I bought a mirror and it was delivered broken, same day of delivery 17th Feb,I logged a return for the item to be collected on 19th Feb. Till today, the item hasn't been collected. I have made several calls to customer service, which are good as useless because all they claim to do is to escalate the matter to marketplace. Its been 4 escalations already with no progress. I have asked to speak to Mpho ******anes manager, She has been ignoring my calls also. I am suck with a broken mirror and I am getting no joy with this process.
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Makro's replyOfficial
06 Mar 2025, 13:57Hi Motlatsi Ramabya
Thank you for your review on our Hello Peter platform. We apologize for the inconvenience and the delayed response.
Kindly be advised , we have escalated the query to the relevant department.
Kind regards
Hello Peter Team
Thank you for your review on our Hello Peter platform. We apologize for the inconvenience and the delayed response.
Kindly be advised , we have escalated the query to the relevant department.
Kind regards
Hello Peter Team
Best regards,
Makro's reply06 Mar 2025, 13:57
Official
Hi Motlatsi Ramabya
Thank you for your review on our Hello Peter platform. We apologize for the inconvenience and the delayed response.
Kindly be advised , we have escalated the query to the relevant department.
Kind regards
Hello Peter Team
Thank you for your review on our Hello Peter platform. We apologize for the inconvenience and the delayed response.
Kindly be advised , we have escalated the query to the relevant department.
Kind regards
Hello Peter Team
Best regards,