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Khaya T

1 reviews | Active since Sept 2022

13 Dec 2023, 09:02

Horrible RCS experience.

I missed a payment because of changed salary payment. I then made arrangements to pay the missed installment. I then asked for my installment date to change. After the date was changed I was never debited for two months because I payed for 2 months when I arranged for payment earlier. I was never debited again since and I am now receiving calls and emails threatening me when I have already approved their debit order request to go through.

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Replies (1)
Makro
Makro's reply13 Dec 2023, 09:48
Official
Good day Khaya, Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused. We take all our customer requests seriously and assure you that this matter will be our priority. Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback. We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future. Please be advised that feedback will be provided. Once again, we apologize for the inconvenience caused throughout your journey with us. We hope you find the above in order. Kind regards,Makro Hello Peter Team 

Best regards,