CL
Crystal L
1 reviews | Active since Dec 2010
23 Apr 2019, 16:38
Horrible product and service
I purchased a KIC fridge from Makro end of October 2018, the fridge started giving problems earlier this year 2019. Almost two weeks ago a technician came out to assess the fridge. Two week later, I've not gotten any feedback, the person dealing with this jobcard is conveniently never available??? At this I would advise anyone to think twice before buying a huge appliance from Makro
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Replies (3)
Makro's replyOfficial
23 Apr 2019, 17:10Good day Crystal
Thank you for your feedback.
We are sorry for the experience and service you received with regards to the fridge you purchased from our Makro store. We understand your frustrations as the fridge did not meet your expectations.
Kindly be advised that your feedback was forwarded to the relevant department at the store and our suppliers for this to be looked into.
We will be calling you in the course of the day to assist and look forward to a speedy resolution. Kind Regards
Makro Hellopeter Team.
Thank you for your feedback.
We are sorry for the experience and service you received with regards to the fridge you purchased from our Makro store. We understand your frustrations as the fridge did not meet your expectations.
Kindly be advised that your feedback was forwarded to the relevant department at the store and our suppliers for this to be looked into.
We will be calling you in the course of the day to assist and look forward to a speedy resolution. Kind Regards
Makro Hellopeter Team.
Makro's reply23 Apr 2019, 17:10
Official
Good day Crystal
Thank you for your feedback.
We are sorry for the experience and service you received with regards to the fridge you purchased from our Makro store. We understand your frustrations as the fridge did not meet your expectations.
Kindly be advised that your feedback was forwarded to the relevant department at the store and our suppliers for this to be looked into.
We will be calling you in the course of the day to assist and look forward to a speedy resolution. Kind Regards
Makro Hellopeter Team.
Thank you for your feedback.
We are sorry for the experience and service you received with regards to the fridge you purchased from our Makro store. We understand your frustrations as the fridge did not meet your expectations.
Kindly be advised that your feedback was forwarded to the relevant department at the store and our suppliers for this to be looked into.
We will be calling you in the course of the day to assist and look forward to a speedy resolution. Kind Regards
Makro Hellopeter Team.
CL
Crystal L's updateReviewer Update
24 Apr 2019, 15:41Thank you for getting back, bt if your promises of calling back is any thing like those of the Online Service Centre, thn I won't hold my breath.
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Crystal L's update24 Apr 2019, 15:41
Reviewer Update
Thank you for getting back, bt if your promises of calling back is any thing like those of the Online Service Centre, thn I won't hold my breath.
CL
Crystal L's updateReviewer Update
26 Apr 2019, 10:18Think someone from Makro Service Centre tried to contact me Wednesday, I was however unable to take the call; and no further attempt was made to get hold of me again. No use in me trying to call back, as I do not know who was trying to make contact. I would like some feedback. I know had the rolls been reserved Makro would've been on my case.
CL
Crystal L's update26 Apr 2019, 10:18
Reviewer Update
Think someone from Makro Service Centre tried to contact me Wednesday, I was however unable to take the call; and no further attempt was made to get hold of me again. No use in me trying to call back, as I do not know who was trying to make contact. I would like some feedback. I know had the rolls been reserved Makro would've been on my case.