Horrible, Pathetic, Torture! The worst

I NEED HELP! From 11 May 2024 to date I haven’t received my refund from MAKRO! Payment was successful to Makro for an online order, 3 days later the order was cancelled on the store platform citing no payment. Since then, I have tried all you can think of - requesting payment reversal from my bank (which they could not), I sent Makro customer care my proof of payment, bank account confirmation letter, order details, countless emails and calls (I have even incurred too much costs for this and they should compensate me), physical visits to the online section at Makro Crownmines, countless direct messages on Twitter, Facebook and Whatsapp! At this point I am so sick and I don’t know how I am supposed to communicate for them to resolve my issue. I NEED THE MONEY, I NEED HELP!