Horrible online shopping experience

<p>I am extremely irritated with Makro's shocking online shopping service. I placed an order and I did not receive a confirmation on the delivery date - Makro just states 2-5 working days for delivery to take place, which is already very inconvenient because every single store out there is able to anticipate their delivery date before the customer pays. Anyways, I emailed to confirm a payment date and a very arrogant consultant "reminded me" that I was on day 2 after my order had been placed, and he confirmed that delivery would happen on Monday. Yes, I knew I was on day 2 already, thank you very much Sir, but as you know, from day 2 onwards I am a candidate to receive my order according to your 2-5 day policy, so no the comment was uncalled for. I then received a call from someone who's voice could not be heard, to say that some item was missing.... but because I could not understand what he was saying and he would not make an effort to speak loud and clear, I requested someone else to phone me. No one phoned me. Then the order did not arrive on Monday as confirmed by Anthony V. When I brought this to his attention, he only rep**** on Tuesday to say "have you received your order today"? No apology whatsoever, arrogant behaviour from someone who needs to go back to Customer Service training (if Makro offers any). I finally received my order on Tuesday with missing items and a refund has been processed on these. So Makro offers everything BUT a seamless online shopping experience. What is the point in shopping online if you are still going to have to speak to 4-5 different people over the phone to confirm your order, then follow up and then complain??!?!?!!!!! it is ABSURD. DO NOT USE MAKRO TO ORDER THINGS ONLINE. THEIR SERVICE IS ********** AND IT WILL BE HARDER TO GET YOUR STUFF - RATHER GO TO THEIR STORES, OR (LIKE ME) DO NOT SUPPORT A BUSINESS THAT DOES NOT RESPECT THEIR CUSTOMERS.</p>