UU
User U
1 reviews | Active since May 2016
19 Dec 2019, 10:55
Horrible online shopping and customer service
I am having the worst time trying to get my online order from Makro. They promise 7 - 10 day delivery and it has now been 17 days. I am unable to reach anyone by phone, since their helpline keeps you on hold for 20 minutes and cuts off when you eventually get through and start speaking to someone. With trouble I managed to find numbers directly to stores, but they just ring and ring.
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Replies (1)
Makro's replyOfficial
19 Dec 2019, 14:48Good day
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complain and we are sorry about the experience you've had with our online platform and the stores involved herein. This is certainly not the type of service you can expect from Makro as a whole. Please kindly note that we will liaison with relevant departments and thereafter revert with feedback directly to you.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Thank you for highlighting your concerns with us.
I hope you have a good day further.
Kind Regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complain and we are sorry about the experience you've had with our online platform and the stores involved herein. This is certainly not the type of service you can expect from Makro as a whole. Please kindly note that we will liaison with relevant departments and thereafter revert with feedback directly to you.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Thank you for highlighting your concerns with us.
I hope you have a good day further.
Kind Regards
Makro Hellopeter Team
Makro's reply19 Dec 2019, 14:48
Official
Good day
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complain and we are sorry about the experience you've had with our online platform and the stores involved herein. This is certainly not the type of service you can expect from Makro as a whole. Please kindly note that we will liaison with relevant departments and thereafter revert with feedback directly to you.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Thank you for highlighting your concerns with us.
I hope you have a good day further.
Kind Regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complain and we are sorry about the experience you've had with our online platform and the stores involved herein. This is certainly not the type of service you can expect from Makro as a whole. Please kindly note that we will liaison with relevant departments and thereafter revert with feedback directly to you.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Thank you for highlighting your concerns with us.
I hope you have a good day further.
Kind Regards
Makro Hellopeter Team