Horrible online service/Delivery not honored.

I placed an order on the 1st of December and today it's the 11th December and still I have not received my order. Expected delivery date was the 3rd but that was not honored.I kept calling Makro every other day to find out the status of my order as I have order essential grocery items and they keep saying they have escalated. I am so disappointed with their online service it's truly disappointing. Now I have to buy the things I order from Makro again because I need them. I have been take to pillar and post and being told is with the courier, spending money on purchasing things that I have already purchased because delivery was not honored.Spending money calling them to find out what's going on with my order.The is no answers just always we escalated and waiting for feedback from the store.I called to request to fetch the delivery myself but they said it's with courier(Value Express) when I reach out to the courier they don't have that order with them,Makro has not handed it over to them.Its so frustrating and financially constraining.