Horrible Online Service. Do Not Use

On the 23rd Novemeber(black fridat) I ordered an Xbox one X + 3 Months gold. Paid immediately including the delivery fee of R70. Promised date of delivery was between 7-10 working days. The 10th day of delivery came, no delivery yet. I phoned the customer care line who notified me that they were out of stock and they would be receieving stock the following Friday. I understand this much as it's a busy time of year but when I asked her by when can I expect delivery to be made the following week she said there is no way to give a date as they will only know once the courier services have the parcel. This was what set me off as I have already waited an extra 5 working days after the promised date of delivery. On the 19th December I received my parcel. Low and behold it was the incorrect Xbox. They have delivered an Xbox one S and not the Xbox one X that I have paid for. Today(20 December) I went in to the Montague Gardens Branch and they informed me they cannot accept the return, I have to do it with the online devision as they need to arrange a replacement and collection. I am not a lawyer but this does sound like it could be charged as a ****. I urge everyone to please read up on reviews before making a purchase with Makro online, as this has been the most unacceptable customer service I have ever experienced to date. I only wished I had read the reviews before making a purchase. Other sites that do not charge delivery fee have much better service than Makro's online. I will be posting this on every review site, media platform I can to warn people of this ********** service.