Horrible Online Service!!!

I ordered a fridge on the 2nd of January and the order status is still on "packed". I have sent emails and contacted them on social media to follow up and they are taking their precious time to respond. I am so frustrated by the lack of communication and sense of urgency! I regret why I didn't read the reviews first before ordering. I literally bought that fridge with my last money because I needed it urgently. I am even afraid of requesting for refund because it might also take years to process!

Never order from Makro online! Personally, I am never repeating that mistake. I have literally tried all forms of communication but no one is willing to assist!

What I fail to understand is; what is so difficult about delivering an item from Woodmead to Randburg, it's literally not that far for it to take long.