Horrible online service

I ordered a couch online on the 09th of September and was advised delivery will be the 25th. On the 25th I followed up to find out order is currently showing an invalidated status, which means the funds have not yet been allocated or are still awaiting payment. I then speak to Samukelisiwe Mzantsi on email @08:44am which needed documentation for a refund and all documentation was sent which he confirmed e received @10:19am. I then followed up trying to understand why its still available on the system if i cant purchase it and I was advised by Tetelo Masela 14:20pm that my order is currently showing an invalidated status, which means the funds have not yet been allocated or are still awaiting payment. She has requested that the funds be allocated to the order rather than refunded. In addition, she mentioned she will arrange expedited delivery once the funds are successfully allocated, as I was not informed of this issue earlier. and she will escalate it to the relevant team for review. Myself and my partner have been on the phone the entire morning/afternoon today and was advised that a team leader will contact us after her meeting at 13h00 nothing. We eventually spoke to Bongani that advised Nthabiseng and Temba the team leaders are to busy to call me back.

This is ridiculous that they are siting with my money not refunding me or delivering the couch....

At this point I just want my dam moneyback!!!!!!!!!!!!