RP
Rita P
1 reviews | Active since Nov 2010
19 Dec 2024, 15:11
Horrible Online Order Experience
I placed an order online. The order was horrible botched. I ordered a couple of store and gaurd bins. 2 bins came without lids. One bin came with a lid, but without the rubber inside the bin which means the bin doesn't want to close and lock. I also ordered a milk frother which doesn't work. I also ordered a plug and got the incorrect plug. All in one order. Trying to return the items is a pain as well. I selected my returns and phoned and emailed the contact centre and a week later still no pickup and still the same story from the call centre. DO NOT ORDER FROM THEM!!!
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Replies (8)0
Replies (8)RP
Rita P's updateReviewer Update
20 Jan 2025, 15:25It has not been resolved! I still have not received the refunds for the plug or the milk throther. I just got emails to say it has been approved. Then what about the 2 x 68lt store and guard bins without lids and the 38lt store and guard bin without the rubber in the lid? I asked for replacements. NOTHING about that
RP
Rita P's update20 Jan 2025, 15:25
Reviewer Update
It has not been resolved! I still have not received the refunds for the plug or the milk throther. I just got emails to say it has been approved. Then what about the 2 x 68lt store and guard bins without lids and the 38lt store and guard bin without the rubber in the lid? I asked for replacements. NOTHING about that
RP
Rita P's updateReviewer Update
31 Jan 2025, 15:47Still no resolution on the bins.... another week past.
RP
Rita P's update31 Jan 2025, 15:47
Reviewer Update
Still no resolution on the bins.... another week past.
RP
Rita P's updateReviewer Update
06 Feb 2025, 05:36Still no progress. It's coming up to 2 months without resolution on the bins. The bins have been returned with the plugs and the frother.
My next steps will include reporting you to the consumer goods ombudsman if this is not resolved by next week.
My next steps will include reporting you to the consumer goods ombudsman if this is not resolved by next week.
RP
Rita P's update06 Feb 2025, 05:36
Reviewer Update
Still no progress. It's coming up to 2 months without resolution on the bins. The bins have been returned with the plugs and the frother.
My next steps will include reporting you to the consumer goods ombudsman if this is not resolved by next week.
My next steps will include reporting you to the consumer goods ombudsman if this is not resolved by next week.
RP
Rita P's updateReviewer Update
26 Feb 2025, 13:24You closed my query and I STILL DO NOT HAVE A RESOLUTION ON THE 3 bins!!!!
RP
Rita P's update26 Feb 2025, 13:24
Reviewer Update
You closed my query and I STILL DO NOT HAVE A RESOLUTION ON THE 3 bins!!!!
RP
Rita P's updateReviewer Update
04 Mar 2025, 08:42That is not a valid excuse. Once again, there was a lack of clear communication regarding what the courier was supposed to collect—he only had an order number. I had no notice that he was coming. The same courier came back the next day to find out if there was anything else to collect. Again not knowing what he was picking up. AGAIN NO COMMUNICATION FROM MAKRO. This ongoing issue has persisted since December, and the repeated communication failures are unacceptable. My patience is wearing thin, and I expect this matter to be resolved promptly.
RP
Rita P's update04 Mar 2025, 08:42
Reviewer Update
That is not a valid excuse. Once again, there was a lack of clear communication regarding what the courier was supposed to collect—he only had an order number. I had no notice that he was coming. The same courier came back the next day to find out if there was anything else to collect. Again not knowing what he was picking up. AGAIN NO COMMUNICATION FROM MAKRO. This ongoing issue has persisted since December, and the repeated communication failures are unacceptable. My patience is wearing thin, and I expect this matter to be resolved promptly.
RP
Rita P's updateReviewer Update
11 Mar 2025, 07:42It again has been days without any feedback. It can not take this long to talk to the courier. Why is this my problem anyway? I sent it back, because you provided incomplete sets. That is the facts. I should not be penalized because of Makro poor systems they have in place. I am going to the Consumers Goods and Service Ombuds
RP
Rita P's update11 Mar 2025, 07:42
Reviewer Update
It again has been days without any feedback. It can not take this long to talk to the courier. Why is this my problem anyway? I sent it back, because you provided incomplete sets. That is the facts. I should not be penalized because of Makro poor systems they have in place. I am going to the Consumers Goods and Service Ombuds
RP
Rita P's updateReviewer Update
27 Mar 2025, 06:21On Sunday, I received 6 lids. What do I do with the SIX lids? I have no bins to put them on because I sent THREE bins back?
RP
Rita P's update27 Mar 2025, 06:21
Reviewer Update
On Sunday, I received 6 lids. What do I do with the SIX lids? I have no bins to put them on because I sent THREE bins back?
RP
Rita P's updateReviewer Update
02 Apr 2025, 10:54You guys have been checking with the suppliers for weeks now. I want my refund.
RP
Rita P's update02 Apr 2025, 10:54
Reviewer Update
You guys have been checking with the suppliers for weeks now. I want my refund.