Horrible online after service

Bought an Urn online in July 2024. Received the order in drips and drags. When the Urn finally arrived... it leaked. Informed Makro the same day no response. Called the next day and arranged pick up. The company confirmed the product is faulty. It's almost 3 weeks. Tuesday I was told my refund went through..... how long does it take to get your MONEY BACK?????

You received my payment immediately. Why don't you apply the same principle to your customers for refunds online??????