Horrible Makro Woodmead services

We received a Bosch SMS 24 dishwasher 2 weeks ago from Makro Woodmead on the 21st of September 2020. Upon delivery everything seemed fine, until we started unwrapping. The dishwasher had a large dent in the back corner. We called asking for a replacement, only to be told that we received the last one they had in stock. We then asked for a refund, only to be promised they would have stock the following week.

The following week came and we heard nothing, no update or call. We then called back and they said "Give us 4 days, we spoke personally to the Bosch suppliers them selves and they will be here in 4 days." 5 days passed, still no dish washer.

I then went On the last Friday of the second week (2nd of October 2020) in person to the Woodmead branch only to be suggested to swap the current dish washer out for another brand. We agreed and were told we would get a personal call from the Manager of large appliances on the Saturday to update us on the delivery of our new dishwasher.

Saturday came and gone. It is now Monday Of the THIRD WEEK and we have still not received a call or update. I have now just gotten off the phone with the manager of Large appliances, requesting that I please just get a refund for the dishwasher. He then said the General Store Manager will give us a call soon to fix the matter. However, given the track record of the past two weeks, I highly doubt we will be receiving a call anytime soon.

I am upset and appalled by the way this was handled.

Under the South African Consumer protection act, I am entitled to a full refund. Please can anyone at Makro please sort this out.