Horrible Makro Service

I ordered a powerbank from Makro, and it was delivered by their supplier. They delivered a powerbank with incorrect specs, so I logged a returns request on 17 Dec 2024 RT#***6, and this was still within their 14 day return policy. I followed up on 02 Jan 2025 and I was told collection arrangements were underway. We are now on 6 Jan 2025 and the item still hasn't been collected. I am so fed up having to follow up all the time, I regret buying this item and in future I will avoid buying from an online only supplier on Makro's website.