HORRIBLE MAKRO ONLINE CUSTOMER SERVICE

MAKRO has the worst online customer service ever!!! I don’t even want to talk about the WhatsApp chat system! I bought a UNIVA 2 plate mini oven on Saturday the 04th of May at around 9:10 am, I did the purchase online. When I made the order I made it on the MAKRO website and I got correspondence from MAKRO about my purchase. I called in and sent an email the same Saturday at 14:25 to cancel the order. I spoke to a lady who told me that the turn around time for cancellation is 72hours excluding weekends and public holidays so the process will start on Monday she further explained to me that the refund process will start after the 72 hours which takes 7 to 14 working days for me to receive my refund. After that I kept getting notifications that my order was being dispatched, I called and was told about how theirs a supplier and a third party and that this was handled by a supplier who is not MAKRO. I’ve been calling ever since and I’ve been getting texts that my order has been dispatched,delivered but nothing about my cancellation and refund. The agents put you on hold for the longest time then drop the calls, when you ask to speak to a manager they are always in meetings! The only thing agents do is tell you they’ve escalated the matter. The WhatsApp chat system is ignored they don’t reply. No one is responsible for the online customer service support and no one takes accountability because the agents have no clue what is going on as well.