CM
Chenai M
1 reviews | Active since Jun 2023
20 Nov 2024, 14:23
Horrible inline service
Items were not delivered in full and they give you a run around and give a long turnaround time for feedback,
Helpful (0)
Replies (4)0
Replies (4)
Makro's replyOfficial
20 Nov 2024, 15:19Hi Chenai Mugunyani,
We sincerely apologize for any inconvenience that you may have experienced.
We acknowledge that your time is invaluable and we regret any undue stress this situation may have caused you.
We have taken note of the concern raised in your Hello Peter complaint.
Please be advised that this matter has been escalated to the store under reference number #***.
Rest assured; we will ensure you are promptly informed the moment we have any update.
Warm regards,
Makro Social Media Team
Hello Peter Agent
www.makro.co.za
A division of MASSMART Holdings Limited
We sincerely apologize for any inconvenience that you may have experienced.
We acknowledge that your time is invaluable and we regret any undue stress this situation may have caused you.
We have taken note of the concern raised in your Hello Peter complaint.
Please be advised that this matter has been escalated to the store under reference number #***.
Rest assured; we will ensure you are promptly informed the moment we have any update.
Warm regards,
Makro Social Media Team
Hello Peter Agent
www.makro.co.za
A division of MASSMART Holdings Limited
Best regards,
Makro's reply20 Nov 2024, 15:19
Official
Hi Chenai Mugunyani,
We sincerely apologize for any inconvenience that you may have experienced.
We acknowledge that your time is invaluable and we regret any undue stress this situation may have caused you.
We have taken note of the concern raised in your Hello Peter complaint.
Please be advised that this matter has been escalated to the store under reference number #***.
Rest assured; we will ensure you are promptly informed the moment we have any update.
Warm regards,
Makro Social Media Team
Hello Peter Agent
www.makro.co.za
A division of MASSMART Holdings Limited
We sincerely apologize for any inconvenience that you may have experienced.
We acknowledge that your time is invaluable and we regret any undue stress this situation may have caused you.
We have taken note of the concern raised in your Hello Peter complaint.
Please be advised that this matter has been escalated to the store under reference number #***.
Rest assured; we will ensure you are promptly informed the moment we have any update.
Warm regards,
Makro Social Media Team
Hello Peter Agent
www.makro.co.za
A division of MASSMART Holdings Limited
Best regards,
CM
Chenai M's updateReviewer Update
20 Nov 2024, 15:30I did not receive my full order, this had been escalated since this morning and nothing is happening, I need my order ASAP, I don't get why I have to be inconvenienced for such a small thing that is easily rectifiable, Makro Woodmead made a mistake of not putting all the items in the same order, I just want my items ASAP!
CM
Chenai M's update20 Nov 2024, 15:30
Reviewer Update
I did not receive my full order, this had been escalated since this morning and nothing is happening, I need my order ASAP, I don't get why I have to be inconvenienced for such a small thing that is easily rectifiable, Makro Woodmead made a mistake of not putting all the items in the same order, I just want my items ASAP!
CM
Chenai M's updateReviewer Update
21 Nov 2024, 11:32@Makro, I am still waiting for feedback #***., how long must i want till someone actaully sends our items instead of tossing us around for nothing?
CM
Chenai M's update21 Nov 2024, 11:32
Reviewer Update
@Makro, I am still waiting for feedback #***., how long must i want till someone actaully sends our items instead of tossing us around for nothing?
CM
Chenai M's updateReviewer Update
22 Nov 2024, 13:081. no response from you + no action means the idea of customer service is not applicable to you.
2. there are so many reviews of horrible experiences people leave here and all people want is for their issue to be fixed,
We paid money for something we did not receive, not sure how you guys expect a customer to feel or react! someone needs to resolve this issue ASAP!
2. there are so many reviews of horrible experiences people leave here and all people want is for their issue to be fixed,
We paid money for something we did not receive, not sure how you guys expect a customer to feel or react! someone needs to resolve this issue ASAP!
CM
Chenai M's update22 Nov 2024, 13:08
Reviewer Update
1. no response from you + no action means the idea of customer service is not applicable to you.
2. there are so many reviews of horrible experiences people leave here and all people want is for their issue to be fixed,
We paid money for something we did not receive, not sure how you guys expect a customer to feel or react! someone needs to resolve this issue ASAP!
2. there are so many reviews of horrible experiences people leave here and all people want is for their issue to be fixed,
We paid money for something we did not receive, not sure how you guys expect a customer to feel or react! someone needs to resolve this issue ASAP!