Horrible Horrible Horrible Horrible Servie 🚮

Since I’ve ordered my 3x Toilet Tissues on the 9th of August 2022 and up until now Makro is treating me like a yo-yo .. I’ve called you several times and making a call to your contact centre is costly & you hold for too long while consultants tell you they are checking . I’ve spoken to Phindile on the 10th of August and asked her to amend the address which my order needs to be delivered at and she advised it was done , I then spoke to Miyelani from Strubens Valley and gave him my address and he said it will be delivered at my job address instead of the address I entered of Soweto when I placed my order initially. I then yesterday decided to call the courier drive after the whole month of waiting for my order to confirm which address are they delivering to and the driver said Soweto and he was never told that he needs to deliver to Joburg and mind you am using my airtime to make these calls . I then decided to call makro at my expense again yesterday and k spoke to Lindo and he said he is going to speak to the initial consultant that assisted me from the beginning and he came back confirming that everything is on the system but he doesn’t know why it was delivered to Soweto . I asked him to please make sure that my order gets delivered today since I am going out of SA tomorrow for 2 weeks and should the order not be delivered by 31st no one will be here to take the order and the guy advised that my order will delivered to me today and o informed him that it must be delivered by 5pm since I wont be available during the day and he said that can be arranged and when I asked for a reference number , he said it’s still the same one I got fro The beginning which is *** , he said all notes and update are made under the same reference number . Today during the day I then decided to call again the Makro contact center as I was not receiving any courier sms and I then spoke to Fiona whom failed to answer if the order will be delivered or not today as per my request and kept on reading the notes on the system which I already know off and I was again made a yo-yo and then she said she has created a ticket and has escalated the matter & some guy called me Back after , acting as if what I am complaining about is foreign to him or the contact center, I didn’t take his name and he promised to make a plan of my order reaching me today since I again explained what transpired for the 6th time now . He said he will call me back and never did . I regret the day I ordered online from you guys , y’all have been treating me like **** , sending me from pillar to post , making me explain my self like a lost sheep . I’ve never felt so belittled and stupid because of you guys and the poor , horrible customer service. You guys are ***********. I am disappointed ☹️ & hate the fact that when I made that payment , I didn’t have so much issues and now it’s hell to get my order . I spent my money and no issues were detected . Now I even got told about IT issues which I don’t know anything about . How can such a big company fail to sort out such a small issue. This is nonsense