Horrible experience with Online Order

Horrible experience as a 1st time makro online buyer. I ordered an ipad around 10th of Sep for pick up @ the clearwater store, the ipad was on special then. On confirmation of the order, I got an email advising that the ipad will only be available on the 3rd of Oct. Pathetic, but I waited...from the 3rd I started following up with the store via phone but did not get any joy. Then on Saturday the 13th Oct I decided to go to the store (mind you I travelled from Midrand to Clearwater). I was assisted by a Thobile Shangase, with a don't care attitude like she was doing me a favour. I learnt frm her conversation with a guy I assumed was a "manager in charge", that the device had been discontinued. Nobody talked to me, they just discussed it amongst themselves, when they were done, the manager just walked away, and then the unfriendly Thobile coldly tried to explain the situation, I just asked her to cancel the order. Again with a frown on her face she called the call centre to cancel and refund the order, to make matters worse I was told the refund will be done on monday and can take up to 5 days. I was just lost for words when Thobile said to me, that's how it works and there's nothing she can do about it.