Horrible Experience With Makro Delivery Service

Sunday the 31st I bought Samsung 9kg front loader washing machine at Makro Montague Gardens and was assisted by Sales Assistant named Jennifer. She was super friendly and answered all my questions to my satisfaction. Upon purchase I asked to use Makro’s delivery service as I did not have my own transport. Jennifer told me that deliveries are done on Tuesday and Saturday, I specifically asked for Saturday because during the week there is no one at home. Friday the 5th I called Makro wanting to know what time roughly will the washing machine be delivered the next day, I managed to get through the call centre and they gave me a reference number and told someone will call me back and no one did. I called numerous times Saturday wanting to know time of delivery with no success, I then decided to visit the store and find out what was happening. When I got there I was told that my delivery is scheduled for Tuesday and that there is nothing they could do. I spoke to the manager Robin and explained my situation, still she was no help. I had cancelled all plans I had for Saturday, waiting for a delivery that never took place on the day I was promised by Jennifer and my question is had I not gone to the store, when was I going to be informed that the day has changed. I was so upset and this experience left a bitter taste. I felt undervalued and as if they were doing me a favour, with me having to shop at the store. I was genuinely disappointed with the service and I hope that the next customer will never go through what I did. I was left speechless