Horrible experience with Makro

Dear Customer Service Team,

I hope this letter finds you well. I am writing to express my deep concern and frustration regarding an unresolved issue I've been experiencing with Makro. Despite my previous attempts to seek assistance, I have not received a satisfactory resolution to my problem. n November 2023, I purchased a stove from Makro, and the item was delivered on December 4, 2023. Unfortunately, after a few days, I realized that I needed to return the stove to exchange it for a different product. However, I encountered significant challenges when attempting to log a return ticket through your system. Despite multiple attempts, the system indicated that my order was still not delivered, preventing me from initiating the return process. I reached out to your customer service via phone on numerous occasions, and I was only able to connect with a representative on December 18, 2023, which was the 14th day following the purchase, still within the specified return and exchange policy period. At that time, the agent logged a return ticket for me and assured me that I would receive a callback promptly. ON THE 27TH of DECEMBER AFTER REPORTING TO HELLO PETER I WAS ADVISED TO TAKE PICTURES WHERE I HAD TO OPEN MY PARCEL AND NOW, I CANNOT SELL THIS TO ANYONE AS IT WAS OPENED AND STUCK WITH AN UNWANTED PARCEL.

However, to date, my attempts to seek assistance have been in vain, and the lack of communication and resolution has left me questioning the level of customer service provided by Makro.

I have invested time and effort in trying to resolve this matter, but unfortunately, the lack of response or resolution has led me to consider if there is an issue of malpractice. Why is Makro doing this to the customers?

I believe in fair and transparent business practices, and I am hopeful that Makro will address my concerns promptly.

Your cooperation in this matter is crucial, and I hope we can resolve this issue amicably.

Thank you for your prompt attention to this matter.

Sincerely,